Refund policy

Once the product is received by the customer, the customer shall be eligible for a refund for the below-stated reasons which shall be credited back through their original mode of payment or by credit note within 5 to 7 working days.

1. Incorrect Book/Not as Described/Damaged

Customers are eligible for a full refund of the purchase price, including original shipping charges if any, if returns are the result of an error by the company. If customers receive an incorrect book or if it arrives in damaged condition, company shall bear the charge of return shipping.

For books returned as ‘Not as described,’ company shall bear the charge of return shipping, on company’s discretion. If the company disagrees, only the book price and original shipping charges if any will be refunded. The company shall not refund shipping charges (if any) in the event of a dispute arising due to the wrong description of the product by the customer.

1. Book Did Not Arrive

Customers are eligible for a full refund of the purchase price, including shipping charges (if any), if the book hasn’t arrived until 15 days past the estimated delivery date. If the service partner provides tracking information indicating the book was delivered, the refund request is void. A refund request for the reason ‘item did not arrive’ will automatically complete seven (7) working days after the refund request is initiated through the customer’s account on the portal.

1. Buyer Does Not Want Item

For orders placed on www.parragonpublishing.in the company shall accept customers’ return requests. If the book is returned in the same condition as received within 2 days of delivery, the customer shall be refunded the price of the book plus original shipping charges if any. If the return request is raised after 48 hours, the refund request is void.

Once a return/refund request has been cancelled, the customer cannot submit another return/refund request.